1.1. Customization Options: We offer a wide range of customization options for our gifts. Ensure that you carefully review and select the desired specifications before placing your order. Double-check the spelling, dates, and any personalized details to avoid errors.
1.2. Order Confirmation: Once you place an order, you will receive an email confirming the details of your purchase, including the selected items, customization options, billing, and shipping information. Please review the confirmation and contact us immediately if any changes are required.
1. Order Placement:
2.1. Secure Transactions: We utilize secure payment gateways to process your transactions. Your payment information is encrypted and safeguarded, ensuring a safe shopping experience.
2.2. Accepted Payment Methods: We accept major credit/debit cards and other payment methods as displayed during the checkout process.
2. Payment:
3.1. Processing Time: Each custom gift requires a specific processing time, which is usually mentioned on the product page. Please allow sufficient time for our artisans to create your unique gift.
3.2. Shipping Options: We offer various shipping methods to cater to your preferences, including standard shipping and expedited options. Shipping costs and estimated delivery times will be presented during checkout.
3.3. Tracking: Once your order is shipped, we will provide you with a tracking number to monitor the delivery status of your package.
3.4. Shipping Address: Ensure that you provide an accurate and complete shipping address during checkout. We will not be responsible for delays or lost packages caused by incorrect address details.
3. Shipping:
4.1. Customized Items: As most of our products are customized, we cannot accept returns or offer refunds unless there is a defect in the product or an error on our part.
4.2. Defective Items: In the unlikely event that you receive a defective item, please contact our customer support within 7 days of delivery. We will assess the situation and, if appropriate, provide a replacement or a refund.
4. Returns and Refunds:
5.1. Assistance: Our customer support team is here to help you with any inquiries or concerns. Feel free to contact us through email or phone during our business hours (displayed on the website).
5.2. Response Time: We strive to respond to all customer inquiries within 24 hours on business days.
5. Customer Support:
6.1. Personal Information: We value your privacy and follow strict guidelines to protect your personal information. Please review our Privacy Policy below for more details on how we collect, use, and safeguard your data.
6. Privacy Policy:
7.1. Share Your Experience: We encourage you to share your shopping experience and reviews with us and other customers. Your feedback helps us improve our products and services.
7.2. Community Guidelines: Please adhere to our community guidelines when posting reviews or comments. We reserve the right to remove any content that violates our policies.
7. Feedback and Reviews:
8.1. Revision Notice: Our Stores Policy may be updated from time to time. We recommend reviewing this page periodically to stay informed about any changes.
8. Updates to Stores Policy:
By shopping with us, you agree to comply with the terms outlined in our Stores Policy. We hope you enjoy your shopping journey with GOCF.
Thank you for choosing us to be a part of your special moments!